Shipping policy

Shipping Policy

a) Shipment: All shipment dates are estimates only. Products will be packed in accordance with L.A. Wine Buyer’s standard practices. You are responsible for all shipping and handling charges, as well as any applicable taxes, duties, or fees. L.A. Wine Buyer is not liable for any loss, damage, or penalty arising from shipment delays. If delivery cannot be completed due to your unavailability or refusal to accept shipment, you may be responsible for additional delivery or return charges.

b) Title and Risk of Loss: Risk of loss for Products transfers to you once L.A. Wine Buyer delivers the Products to the carrier. After delivery to the carrier, L.A. Wine Buyer is not responsible for delays, damage, or loss during transit.

Return Policy 

a)    No Returns: L.A. Wine Buyer does not accept returns of purchased Products, including wines sold individually or as part of a subscription.

b)    Defective Products: If you believe a Product is defective or suffers from a wine fault, you must provide written notice to L.A. Wine Buyer within thirty (30) days of delivery, describing the issue in reasonable detail. Wine faults include, but are not limited to, cork taint, oxidation, reduction, refermentation, heat damage, or other manufacturing defects that materially affect the wine's intended character and quality.

c)    Exchanges: Upon timely notice, L.A. Wine Buyer will, in its sole discretion, determine whether the Product is defective or affected by a wine fault. If so, L.A. Wine Buyer may, at its option, replace the Product with a Product of equal or lesser value at no shipping charge to you. Unless otherwise agreed by us in writing, you will be responsible for all shipping and handling costs associated with exchanges. Certain Products may be available only in limited quantities, and we reserve the right to substitute a reasonably similar Product as we deem appropriate. Exchanges or replacements are available only for the specific bottle(s) determined to be defective. No refunds will be issued.

d)    Ineligible Products: Products that have been consumed or stored improperly are not eligible for exchange.